FAQs

Best Practise: Zero and calibrate the silo if it becomes empty, it is recommended to zero and calibrate a couple of times a year as the temperature changes, a good reminder is when the clocks change.

If you are happy with the weights then leave the system to do its thing, if the variant is at the top end of the vairiant window grab the opportunity to zero and reset when it is empty.

The system is typically able to achieve 95% accuracy of full capacity on a four leg silo. The Installation & Guidance booklet does include tips on how best to achieve optimum performance.

For systems with more than four legs a second sensor can be added to maintain the accuracy window.

It is possible to achieve reliable readings with FeedAlert. If you’re not achieving 95% accuracy, get in touch with the team and we will dig into the data and see if there are any anomalies.

The Installation & Guidance booklet does include tips on how best to achieve optimum performance.

Absolutely, yes and whats more it is easy to control in the App. Choose the menu, select Silo Sharing you will then be presented with all your silos, select the silo you would like to share and follow the instructions.

If you don't have the App, phone the team on 01995 606451 and choose option 5, let us know who you would like to share your silo with and we'll sort it for you.

more eyes on the silo the better. Currently it’s a manual share, just let us know and we’ll make it happen. Shortly this will be possible via the App.

Sharing visibility with your feed supplier will enable them to provide enhanced customer support and informed order/delivery decisions can be agreed.

Visibility of the data also enables suppliers to optimise operations with more effective production runs and logistics planning for an improved environmental footprint.

It is possible to use FeedAlert in bad signal areas, yes.

Dependent upon the signal strength different levels of access can be achieved.

The SIM is 4G enabled but can drop back to 2G for data transfer, the system only sends small amounts of data so whereas you would need full signal strength for a phone call, the data can utilise 2G, achieving coverage for a large amount of the UK.

IF 2G is not available on a site, a customer can have a Capture system and whilst the data will not be available for remote viewing, users can use the local display to manage feed with confidence.

There is a ten year warranty on the sensor and a 1 year warranty on the control, both commence from invoice date.

If your system has a fault, get in touch with the team for diagnosis.

If a system needs replacing, we will dispatch a replacement system and arrange for the old system to be collected, minimising downtime.

Go into the mobile App, select the silo you wish to change the name of. Once in the silo record open the menu, top right, and select Silo Summary. Add the new name to ‘New silo name and save the changes.

If you have multiple sites / silos a handy tip is to include the site name in the silo name eg. Brow Farm_Silo1 this can easily be located in an alphabetical list.

Accuracy is wholly dependent upon the quality of the data added on set-up however this can be updated at any time to refine accuracy.

Using the volume of the manufacturers specification provides a more accurate starting point than just knowing it is a eg. 12 tonne silo however the latter is better than nothing!

To edit the capacity of your silo, enter the silo record on your app, select the menu – top right, and choose Silo summary. In here you can edit the silo name and cubic capacity of the silo.

It is good practice to ensure the correct product is recorded as being in the silo as the density can affect the data.

If you are sharing data with your supplier they will update your record, if you are managing your silo yourself, to update a product stored record, enter the silo record, select Product. Choose the correct product, if you are sharing your data with your supplier choose the brand name. If you aren’t sharing, select one of the standard default feed types.

Get in touch to add team members, we will need a name, mobile number and email and we'll get an invite sent to them.

This feature will be coming to the App shortly.

Capacity and fill level is calculated using the silo volume and the density of the product being stored. We have default densities for each feed type, ensuring the correct product type is registered in the silo provides the best accuracy.

If you share data with your feed supplier, they can add your bespoke product as being stored, this increases the accuracy on the data provided.

The capacity of the silo is calculated using the volume of the silo

As with any weighing instruments, FeedAlert should be calibrated regularly to assure they are measuring correctly.

Once a good accuracy has been achieved from initial set-up you can use the silo on a regular basis and it will continue to show the weight.

It is recommended to repeat set-up with a zero/calibration to realign the weight a couple of times a year, clock changing is a good time.

Also repeat calibration if the system needs aligning or if there is a product change.

To receive weight data and alerts via the app the system needs to be plugged in.

If for any reason you do need to unplug it, don’t worry, if the system has been set-up and a calibrated scale set, when powered back up it will use this scale to reset the weight.

This also covers lightening strikes or power outages, once power returns to the unit it will automatically take a weight reading and continue as normal.

Default alert levels are set at, low - 30% and very low – 10% of the silo capacity.

Notification settings are individual to the user and each team member can manage their own preferences.

You can choose if you receive notifications by email and/or push notifications. Individual alerts; low, very low, empty, over capacity can be set in each silo.

Low level notifications are intended to let you know that an order needs to be place and so we advise that these are maintained if you are managing a silo however ultimately it is the users choice.

You can manage which type of notifications you receive in the main menu - global notifications select between Push notifications and/or Email notifications. Individual silo notifications are managed in the individual silo menu , low, very low, empty and over capacity, simply turn them on and off as required.

Yes you can! Not only can you utilise existing load cells, if your existing load cells go into a BMS or house monitoring system, the cells can be upgraded to provide the information FeedAlert too, get in touch to find out how.

Nope, if it has been successfully calibrated before the power cut it will automatically weigh the contents and update the weight.

Note, on a strain gauge system if this happens during the day and heat and sunlight may distort that particular reading, don’t worry though this will realign at your evening weigh.

No FeedAlert isn’t a ‘Trade approved’ weighing device. For a weighing device to be classed as trade approved it must be passed as fit for use by a weights and measures inspector or approved verifier.

If you sell your silo you can choose i you sell FeedAlert with it or remove it and put it on a different silo. Either way, just get in touch with the team on 01995 606451, option 5, and let them know the new owner/site details.

To get up and running just repeat the system set-up. Details can be found at Inventory Control Installation Guidance.

Take the system off the old silo and put it to good use on another silo, whether you put it on your new silo or give/sell it to someone with a silo.

Absolutely, yes!

We prioritise the security of data above all else. As the leading UK Silo monitoring company, we implement robust encryption protocols to ensure that your data is protected during both transmission and storage. Our encryption methods adhere to the highest industry standards, safeguarding your information against unauthorised access and cyber threats.

We are fully compliant with the General Data Protection Regulation (GDPR), demonstrating our commitment to protecting the privacy and integrity of your personal data. By adhering to GDPR, we ensure that your data is processed lawfully, fairly, and transparently.